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19th – 20th September 2017
Hilton London Wembley, No city given, United Kingdom

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The UK Enterprise Mobility Forecast

Enterprise mobility, and the organisational advantages which can be achieved by adopting such technology, have taken the UK by storm. Companies of all sizes, across all industry verticals, are embracing mobility to both enable their employees and engage their customers.

However, the rate of adoption and the attitudes towards mobility from a wider business perspective are still very fragmented, and enterprises are looking for a brighter outcome.

That's why we've put together the following infographic: The UK Enterprise Mobility Forecast  in which we present a forecast of five key areas of enterprise mobility, including:

  • Strategic Enterprise Mobility
  • Internet of Things
  • Mobile Security and Data Protection
  • Customer Centricity
  • Forecasting the Future

The Global State of Enterprise Mobility: 2016

Now in its third year, this report, compiled from responses to our annual survey with over 300 senior mobility practitioners, will keep you in-tune with the developments and trends that have occurred over the past year in relation to the technologies that comprise enterprise mobility, and where business priorities should lie moving into 2016 and beyond.

Make sure you download your free copy below to discover the results.

The 6 steps to digital transformation through mobile technology and strategy

Digital transformation is now a key item in every CIO, CTO and CEO’s future growth strategy. No company can disregard the fast pace in the current digital evolution and with disrupters taking a bigger cut of the pie, with every opportunity, the days of wait and see are well and truly over.

As such, we have created an exclusive eBook to help you with the digital transformation of your company. This eBook draws upon the experience of a global community, providing insight rich interviews, presentations and discussions providing you with exclusive insight into how CIO, CTO and CEO’s are empowering digital transformation in their organisation through mobile, touching on hot topics such as; security, IoT, big data, UX, app development and more!

Top Investment Priorities for Mobility Leaders for 2016/17

Ahead of the Enterprise Mobility Exchange, UK, attendees were asked what their top business challenges are and which tools and solutions they plan to invest in over the next 6 - 18 months. This infographic lists the top 15 and five of the main challenges they are facing when trying to implement these solutions. 

Download the infographic below to see if your priorities are aligned with your peers or if your solution is listed.

Reports

2015 Post Event Report: Enterprise Mobility Exchange, London

Last September the Enterprise Mobility Exchange brought together CIOs, VPs and Heads of Mobile, Field Service, IT, Fleet Management and Operations from enterprises across UK.

This report compiles all of the facts, stats and figures into one. Here’s just a taster of what you will get;
  • The top take-aways on sessions around IoT, security, apps, best practice and more
  • Interviews with the Head of User Experience, Daily Mail Group and the CTO and Head of Strategy & Innovation at Heathrow
  • Key attendance statistics
  • Investment priorities of your peers
Download your copy below:

Interviews

Interview: Andrew Baynes, Enterprise Architect, National Grid

National Grid has been leading the way for the past few years through enterprise mobile technology. With a long history of mobilising workers at the organisation, Andrew Baynes, Enterprise Architect at National Grid explains the reasons why their mobile technology has remained reliable. The challenge is always around driving technology forward, there are obstacles around 2nd and 3rd generation investments and ensuring sufficient support as mobile devices are constantly being upgraded, there is an ongoing need for reinvestment in support. The bigger challenge for National Grid in the next few years will be to decide on investing more in mobile technology and thus retiring their desktop offering.

Interview: Phil Colman, CIO, British American Tobacco ( BAT)

Phil Colman, CIO of British American Tobacco (BAT) discusses current trends in enterprise mobility including the power of consumerisation and how this is spilling into corporates, which is having a knock-on effect on how companies are managing devices.

The challenges around this are looking for ways to control what is set up as consumer choice with a corporate and ways to treat and support a device that does not belong to you. When it comes to adding enterprise applications to mobile devices for the employee, Phil gives advice on how to keep it simple, using a HTML5 format, while remaining device agnostic.

Phil explains the successes of BAT in enterprise mobility – such as building their own corporate App store which is capable of sitting on a number of different devices.

Interview: Tim Embley, Knowledge & Innovation Manager, Costain

When considering a enterprise mobility strategy for your business, Tim Embley, Knowledge & Innovation Manager at Costain explains you need to understand the business case and what the customer needs before structuring the solution around their requirements. He explains the number of successes Costain has had through working closely with customers to get solutions right and providing a service to manage their assets better. 

Mobility as a critical enabler of major change: Q&A with Digital Transformation Director at Network Rail

Four years ago, Network Rail embarked on a £300 million technology-enabled asset data and workforce systems transformation programme, with the goal of exploiting asset intelligence to become a more effective infrastructure asset manager. They are already making £100 million savings annually. This Q&A delves into the main purpose of this programme how they use automation and IoT and how this links in with the need for a mobile workforce. Patrick also explains the main challenges with implementation that occurred and the best ways in which to measure value of mobility. Download your free copy below.


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The Global State of Enterprise Mobility: A Look to the Past, Present and Future

With an exclusive foreword by Dr Brian Laughlin, Technical Fellow, Technical Architecture and Strategic Planning at The Boeing Company and Advisory Board member for the Enterprise Mobility Exchange and other key industry insights from Google, GE Capital, Coca-Cola T-Mobile and British American Tobacco; the brand new The Global State of Enterprise Mobility: A Look to the Past, Present and Future report gives a deep insight into the investment priorities and challenges  of leading enterprise mobility and IT professionals.

Video

Divya Mahajan: Taking An Enterprise Wide Approach To Mobility

Divya Mahajan, Philips International joins IQPC Exchange to discuss the consumerisation of mobility and overcoming the challenge of integrating new mobile technology with legacy systems across the business.

Matthew Berardi: Smartphone vs. Ruggedised Device Selection - Choosing The Right Devices For Your Field Workforce

Matthew Berardi, FedEx Ground discusses the key criteria to take into consideration when choosing mobile technology for the field workforce. Matthew also comments on the smartphone vs. ruggedized device debate, and outlines how to overcome the challenge of managing multiple mobile deployments across an enterprise.

Panel Discussion: What is Mobile? Embed Innovation into Your Customer and Enterprise Mobile Strategy

Panellists from PepsiCo and Thomson Reuters discussed the emergence of the role of the chief mobility and chief innovation officers in driving innovation in mobility. All agreed that there’s much innovation to be taken from the consumer world and applied to enterprise mobility, but that solutions must be simple and intuitive to make sure they help people work more efficiently.

Case Study: Capitalising on the Mobile Moment

Dean Murphy from IBM reveals the importance of mobile apps and how they can make a mobile moment. He discusses the importance of understanding why your company creates mobile apps, and warns of some of the most common pitfalls that can reduce ROI, including:
  • Testing
  • Dealing with complex integration
  • And security 

Infographics

Focusing On The Future: What Are The Challenges and Opportunities in Enterprise Mobility?

We surveyed our global network of enterprise mobility leaders who are implementing mobile technology for their workforce, to find out what their biggest challenges are for the next 12 months and more specifically, what they will be investing in to overcome them. The results are revealed in Focusing On The Future: What Are The Challenges and Opportunities in Enterprise Mobility?

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Making Your Sales Team More Effective and Efficient: Streamlining Through Mobile

Up to 23% more firms now report that they achieve targets when employing a mobile sales strategy than those who do not have a mobile strategy in place, say Aberdeen Research.This whitepaper considers how the use of mobile technology and the development of mobile apps can be used to support a sales team, to ensure sales conversion rates are increased more often and more efficiently.According to Yankee Group, companies that use mobile business apps are able to increase sales conversion rates by as much as 26%. Find out why mobile apps will become essential tools within your business and sales team, by downloading this paper today.

Video

Where Does Mobility Sit on a CIO’s Agenda?

Nick Capell, CIO of Parcelforce Worldwide, joins IQPC Exchange to discuss the position of Mobility on a CIO’s Agenda. He talks about the role of the CIO in setting an enterprise mobility strategy and identifies the market trends having the biggest impact on this role today. Next he talks about how the advance in mobile device technology is impacting on IT strategy, spending and architectures, and pinpoints where he sees the main threats and opportunities for the business as the workforce and the consumer become increasingly mobile. Nick identifies the optimum devices to employ for a field service workforce – explaining the key functionalities to look for when choosing devices. Finally, he explains how best to go about managing and using data to your company’s advantage, particularly given the ever-increasing amount of unstructured data coming from multi-channel sources, including social media.

Create apps that empower your workforce

Hear from BT, the BBC, and Heathrow Airport on how to they have created apps that empower their workforce and enable them to stay relevant when faced with disruptive technology. Moderated by Nick McQuire from CCS Insight, they address questions such as-
  • What does mobile first mean?
  • How do you manage feedback of user experience?
  • What makes your enterprise apps successful? 

Podcasts

How Starbucks Got a Handle on Mobile Technology

Robert Teagle, EMEA IT Director, Starbucks joins Enterprise Mobility Exchange to discuss how mobile technology has helped Starbucks achieved best in breed customer service, increased operational efficiency and productivity and challenges. He also discusses what the solution provider community – enterprise mobility and beyond - can do to help address these challenges.

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5 Reasons to Emphasize Mobility

How is your company going to navigate its challenges? Changes in technology make it difficult to stay relevant. Active mobile devices now outnumber the world’s human population, and mobile web traffic has now overtaken PC traffic in some countries. That’s crazy! As a result, companies need mobility to keep up. With 50 billion connected things on the horizon for 2020, the only sane way to leverage these major leaps in technology is through the help of a Managed Mobility Services (MMS) provider like MOBI. See why mobile-focused companies outperform their peers. Check out why you should emphasize mobility in 2016.

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Case Study - Building a High Performing Mobile Website

Robert Camp, Chief Information Officer at Royal Bank of Scotland shares his experiences of implementing a mobility program in order to building an international community that keeps employees connected on a global scale. He takes us on a whistle-stop tour of his successes and failures in striving for this.
  • He encourages you to think really clearly about whether your mobile collaboration tools work for everyone within your organization
  • Think long-term, be prepared to migrate to a different system in the future
  • Keep the product as simple as possible and be prepared to lose users if you change the functionality of a well-used product

Case Study by Oracle: Enterprise Mobility at Digital Speed

Suhas offers his insight as the VP of Mobile Strategy and Product Management at Oracle into the digital transformation, advocating that mobile is at the heart of it. He talks about the challenges these bring to organizations trying to embrace mobility, including:
  • Building a backend big enough to support mobile apps, apps that often require complicated back ends.
  • Creating apps that create the highest quality user experience
  • Reducing time to market to see the results of your apps quickly
  • Measuring the success of B2C apps by gaining a full understanding of usage

Case Study: Creating an Agile Mobile Experience for Your Employees

Imran Younis shares the value of looking at the problem you are trying to solve before jumping straight to finding solutions. He explains that your product will be much more effective if you seriously consider how it will be used and what its value is to the end user. Watch the presentation here to find out how Laterooms.com has found success by doing this. 

Video

360° Educating Talk- Cybersecurity Addressed by Law Enforcement Agencies

Nick Savage from the FBI and Jan Ellermann from the Europol DPO offered us their insider perspective on security in a digital world. In a mobile world apps are an integral part of life, but they make it all the more difficult to keep your data secure. What are the implications of this for your business critical data when BYOD is becoming increasingly commonplace? 

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Royal Mail Interview: Making 3rd and 4th Generation Investments in Enterprise Mobility

Richard Law, IT Director, Mail Operations, Royal Mail joined the Enterprise Mobility Exchange to share exclusive insight into Royal Mail’s mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market – including the consumerisation of IT, mobile strategy, BYOD and mitigating mobile security risk.

Interview: Didier Audoor, Domain Manager, Belgacom

Didier Audoor, Domain Manager, Belgacom explains how the Belgium telecoms company is bringing a lot more enterprise mobility technology into their workspace, as more employees are using tablets on the field. He highlights how Belgacom successfully increased the satisfaction rate within the organisation to 80% in a period of 2 years and explains the successful launch of 4G, but acknowledges that the limits of wireless carriers and technology are unknown.

Interview: Neil Pawsey, Senior Product Information Manager, Crossrail

Neil explains the current enterprise mobility initiative which is underway at Crossrail and his role in demonstrating mobile innovation. There is a challenge around consumerisation of mobile IT due to the invasion of consumer products, but this is not a valid answer to keep saying no to BYOD– as there has to be a middle ground of bringing those devices into organisations.

He also speaks of the current challenge to businesses, as IT can be a block against enterprise mobile technology and that part of the business needs to agile and become and enabler. Other big challenges include culture, change management and user-acceptance and Neil gives some tips on how to get around these.

Interview: How Centrica Are Optimising Investments in Enterprise Mobility

Alan Fairhurst, Field Applications Development Manager, Centrica joined the Enterprise Mobility Exchange to share exclusive insight into Centrica’s mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market.

Interview: Alexey Rykhva, Global Program Manager, Proctor & Gamble

P&G is undergoing a productivity program and is in the early stages of their mobility journey. In this video interview Alexey Rykhva, Global Program Manager at P&G explains the basic pilots that have been carried out globally.

Their successes to date have been equipping 5,500 members of their sales team with mobile technology and they are looking at expanding that to 3rd party agencies to ensure their partners are equipped with mobile technologies. The main challenge is there is no one single platform that they can invest in and they are using a strategy of using an ecosystem instead of relying on one vendor.

Interview: Michel de Goede, Strategy Consultant/ Enterprise Architect, Alliander CIO Office

Michel de Goede, Strategy Consultant/ Enterprise Architect, Alliander CIO Office, explains their key enterprise mobility strategies, which is to enable employees to be able to work more at home. Security does remain a challenge for the organisation and this has been helped by making the distinction between IT security and information security. Michel explains their current security policy. He also highlights how they are making the transition from doing too much with various mobility platforms to employees using more of their own software.

Podcasts

John Lewis Interview: Driving Enterprise Mobility Change Within Retail

Paul Coby, IT Director at John Lewis joins IQPC Exchange to discuss how mobile technology has helped John Lewis deliver best in breed service increased operational efficiency and productivity. Paul also discusses how John Lewis are joining up their legacy systems to be able to build customer facing systems across the board.