Interviews with Industry Leaders
Paul Coby, IT Director at John Lewis joins IQPC Exchange to discuss how mobile technology has helped John Lewis deliver best in breed service increased operational efficiency and productivity. Paul also discusses how John Lewis are joining up their legacy systems to be able to build customer facing systems across the board.
Richard Law, IT Director, Mail Operations, Royal Mail joined the Enterprise Mobility Exchange to share exclusive insight into Royal Mail’s mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market – including the consumerisation of IT, mobile strategy, BYOD and mitigating mobile security risk.
Didier Audoor, Domain Manager, Belgacom explains how the Belgium telecoms company is bringing a lot more enterprise mobility technology into their workspace, as more employees are using tablets on the field. He highlights how Belgacom successfully increased the satisfaction rate within the organisation to 80% in a period of 2 years and explains the successful launch of 4G, but acknowledges that the limits of wireless carriers and technology are unknown.
Neil explains the current enterprise mobility initiative which is underway at Crossrail and his role in demonstrating mobile innovation. There is a challenge around consumerisation of mobile IT due to the invasion of consumer products, but this is not a valid answer to keep saying no to BYOD– as there has to be a middle ground of bringing those devices into organisations.
He also speaks of the current challenge to businesses, as IT can be a block against enterprise mobile technology and that part of the business needs to agile and become and enabler. Other big challenges include culture, change management and user-acceptance and Neil gives some tips on how to get around these.
Alan Fairhurst, Field Applications Development Manager, Centrica joined the Enterprise Mobility Exchange to share exclusive insight into Centrica’s mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market.
P&G is undergoing a productivity program and is in the early stages of their mobility journey. In this video interview Alexey Rykhva, Global Program Manager at P&G explains the basic pilots that have been carried out globally.
Their successes to date have been equipping 5,500 members of their sales team with mobile technology and they are looking at expanding that to 3rd party agencies to ensure their partners are equipped with mobile technologies. The main challenge is there is no one single platform that they can invest in and they are using a strategy of using an ecosystem instead of relying on one vendor.
Michel de Goede, Strategy Consultant/ Enterprise Architect, Alliander CIO Office, explains their key enterprise mobility strategies, which is to enable employees to be able to work more at home. Security does remain a challenge for the organisation and this has been helped by making the distinction between IT security and information security. Michel explains their current security policy. He also highlights how they are making the transition from doing too much with various mobility platforms to employees using more of their own software.